Refund policy

Because many of our products are personalized or made to order, personalized and custom items are not eligible for return, exchange, or refund unless they arrive damaged, defective, or we made an error in fulfilling your order.

Personalized & Custom Orders
Please carefully review names, dates, spelling, personalization details, sizes, colors, and other selections before placing your order. We are unable to accept returns or provide refunds for customer errors in personalization or selections.

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incorrect, or is missing an item, please contact us at support@amazingmonogram.com within 3 business days of delivery, based on the carrier's tracking information. Please include your order number and photos showing the issue so we can assist you.

Non-Personalized Items
For eligible non-personalized items, please contact us before returning an item. Items must be unused and in their original condition. Return shipping costs are the customer's responsibility unless the item was damaged, defective, or sent incorrectly.

Order Cancellations
Because personalized products may enter production shortly after an order is placed, cancellations are not guaranteed. Please contact us as soon as possible if you need to request a cancellation.

Refunds
When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

Questions
For questions regarding returns, replacements, or refunds, contact us at support@amazingmonogram.com.